Bohoddress.com

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REFUND & RETURN POLICY

Your satisfaction is of utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to your order specifications. Try on your dress as soon as possible without removing the tags, altering, or washing the dress. If you are returning or exchanging dresses or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.

- Orders canceled within 24 hours of payment confirmation* will be eligible for a full refund.

- Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.

- Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.

- Once your order has been shipped, it can no longer be cancelled.

If you would like to cancel your order, please contact our customer service (service@bohoddress.com) to proceed.

*When you receive an email from Bohoddress.com titled "Payment Confirmation for Order#_______ with Bohoddress.com", your payment has been confirmed.

Refund Policy

Refund will not be accepted without prior approval from Customer Service Representatives, do not send it back without letting us know. Please contact us for the new shipping address after approval to send it back, we do not take any responsibility if you use a different address without our confirmation.

Full Refund

We offer full refund on any items that are found to be faulty or damaged due to our fault, please contact with our customer service representatives as soon as you can. Damage caused because of the fault of the third party or customer's own fault cannot apply for a refund.

For wrong items you received, please make sure the item is unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached and will not affect the secondary sales. After we received and confirmed your returned items, we will perform a full refund or make a replacement at your side.

Partial Refund

Customers will get a partial refund for returned items if some original parts missing or stained damaged after arrival. Please provide all the proof with details and our responsible team will reply to you in 48 hours, please be noted that do NOT send it back without letting us know. We will offer you a new address to send it back and after that we will make you a partial refund

RETURN POLICY

Sizing or Fitting Issues

As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.

Dress is not the size you ordered

Should your dress size differ from the specifications of your order by more than one inch, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you a part refund.

Dress is the size you ordered but does not fit

Dresses that do not fit properly but fit the specifications you ordered cannot be returned or exchanged. As our dresses are made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost. Please note: if your order specifications differ too greatly from the final sizing request, re sizing may not be possible.

Color Mismatch

The settings of your computer screen may alter the color of the pictures shown on Bohoddress.com. Slight color mismatches between the color of your dress and the color shown on screen may not mean that the dress is defective or miss-shipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.

Overdue Products

If for any reason, your order was not shipped within the time stated and arrives late, but not by more than 10 days, you will be eligible for a part refund.

Return Process

1) Contact our customer service within 3 days of your order's delivery date*. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.

*When you receive an email from Bohoddress.com entitled "Shipment Notification for order#XXXXXXX with Bohoddress.com," your order has been shipped.

2) Once Customer Service has approved your request, please send the item and the completed Product Return Form back to us as soon as possible.

3) Once received at our facility, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account.

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